We will ship all items inside your home and have them fully set up for you. (White Glove) We will ship your order using the fastest, safest, and most reliable method possible. We have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. (Please note that there are certain exceptions with our full set up policy particularly with Cribs and Mirrors)
The delivery company will show up at your home or office in order to deliver and fully set up all of your pieces. All pieces should be inspected at the time of delivery for damages or defects.
If your furniture has any type of damage or manufacturer defect, you should refuse the delivery on that item. Please do not refuse the delivery on the whole order, since this will cause the delivery company to charge you again for the next delivery.
Once the damaged or defective item makes it back into the delivery company’s warehouse, they will inspect it and determine whether to repair or replace the item. Their decision is based on two factors: whether or not the piece can be fixed to the manufacturer’s standards and whether or not the cost of the repair exceeds the cost of the item. The delivery company employs professional repair people in order to fix the damage or defects that any of the products could have.
Here are some important aspects that you should consider when placing your order:
- Delivery companies do not deliver to all areas on every day of the week. They usually deliver two days out of the week to most areas.
- Before placing your order, we ask you to make sure that the pieces that you are ordering will fit in your desired room. We ask you to measure all doors and hallways where the pieces will go through in order to make it to their final destination.
- Any problems with your order should be clearly written on your bill of lading.
When your order ships, you will be notified via email. Your e-mail will include a tracking number for your order as well as information that will make it easy for you to track your items. We encourage you to track your package online or on the phone with the delivery company. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of your delivery.
Unless you are purchasing from a business or office, we will not be able to ship in any other way other than the Inside Delivery with Full Set Up method.
Small items: Whenever possible, we will ship smaller and lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. (Particularly lamps, accessories and bedding sets) Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the manufacturers warehouse.
Truck Freight – Tailgate Deliveries
We do not recommend and will not deliver items to any residences with this method due to the high percentage of damage experienced in the furniture industry while using this method.
Based in our experience, we find that trucking companies make many attempts to look the other way when an item is damaged in order to avoid paying for a new item or for the cost of a furniture technician.
*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.