If an item or items is not what you expected or does not fit well in your home or office, you can simply return it us. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
You may return your purchase within 30 days of receipt. Please note: certain items are not returnable.
Using our Standard Return Policy:
Please email firstname.lastname@example.org and include your original order number, what product(s) you are returning, and your name. Or call us at (877) 302-4233. We will give you a Return Authorization number and a return address. (We will set up that pick-up with the delivery company.)
We ask you that you please wrap all packages carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
We will arrange for your pieces to be picked up. (Usually with the same company that helped you on your initial delivery.)
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.
If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.